Platform Terms of Use

Last updated June 2017

If you choose to browse the mmmLUNCH platform to place pre-orders from your lunch provider, you are confirming that you agree to the terms listed here. If you do not wish to be bound by these terms, or do not agree with these terms then do not proceed. These terms should be read in conjunction with our Privacy Policy.

  1. Defined Terms
    1. Within these Platform Terms of Use (“terms”) of use, the following terms have the following meanings:
      1. “Customer”, “you” and “your” means you the customer, the person using the platform to browse and place pre-orders of products from your chosen vendor.
      2. “Vendor(s)”, “their” means the business providing the products available for purchase.
      3. “Service(s)” means the services offered by us in providing you with the mmmLUNCH pre-ordering service.
      4. “Product(s)” means the goods produced by the vendor which you can pre-order through our platform.
      5. “Platform” means the mmmLUNCH app and/or website.
      6. “mmmWALLET” means the pre-payment account which you top up with a debit or credit card to fund pre-orders on the platform.
      7. “mmmLOYALTY” means the loyalty scheme which may be offered by vendors to you on the platform.
      8. “Account” means your mmmLUNCH account which contains details of your pre-orders.
      9. “Lunch Round” means a mobile service (e.g. a sandwich van) allowing you to collect your pre-ordered product from a specific location, usually in a specified time slot.
      10. “Lunch Shop” means a static location (e.g. a shop) where you can come to collect your pre-ordered product at a particular time.
      11. “Device” means the equipment you are using to access the platform.
  2. Introduction and Relationship
    1. This website and services are operated by Trask Tech Ltd, a company registered in England & Wales under company number 9309782, whose registered office is Castlemead, Lower Castle Street, Bristol, BS1 3AG, with VAT registration number GB216459209 (“Us”, “we”, or “our” for short).
    2. The service to which these terms apply is done so under the brand “mmmLUNCH”, a pre-ordering service for lunch rounds and shops.
    3. The platform allows you to browse the menu from your chosen vendor and place pre-orders for your selected products. These products are provided by your chosen vendor and not by us. We are responsible for taking and concluding your pre-order as commercial agent of your chosen vendor.
    4. When you place a pre-order we will use monies from your mmmWALLET to discharge your debt to that vendor.
    5. The legal implication of this is that when you place a pre-order it will create two legal binding contracts:
      1. A contract between you and mmmLUNCH (under which we have certain responsibilities to you in relation to the booking and payment process). That contract is made on these terms and conditions.
      2. A contract between you and the vendor in respect of the provision or supply of the products you have pre-ordered through the platform. If this contract includes separate vendor terms and conditions, you will be notified of these on the platform prior to placing the pre-order.
    6. By placing a pre-order through the platform you warrant that:
      1. you are legally capable of entering into binding contracts, and
      2. you are at least 18 years of age.
    7. All products available for pre-order on the platform are offered by us on behalf of our vendors. That is, we act as booking agent for our vendors. Therefore, we are not responsible or liable to you for the actual products that are booked through the platform.
  3. Accessing the Platform
    1. You can access some areas of the platform without making a pre-order or registering your details.
    2. By accessing any part of our platform you are indicating that you accept these terms. If you do not accept these terms you should stop using the platform immediately.
    3. You are responsible for making all arrangements necessary for you to have access to the platform, as well as ensuring that all people accessing the platform through your internet connection are aware of these terms and in acceptance of them.
    4. If you access the platform through a wireless-enabled device, your mobile network may charge you for use of mobile data.
    5. We do not guarantee that the platform will function on any particular hardware or devices.
    6. The platform may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications.
  4. Placing an Order
    1. Your chosen vendor will provide you with an invite code which will give you access to browse their menu. You can browse their menu without registering your details and creating an account.
    2. Your vendor will have set a cut-off time by which they must receive all orders for collection on a particular day. The platform will provide you with further details if this cut-off time is approaching.
    3. A pre-order can only be placed if your mmmWALLET has a balance of at least the total sum of your basket.
    4. You can top up your mmmWALLET using any of the approved debit or credit cards listed in the checkout. Apple Pay is also available as a payment method if your device supports this.
    5. Once your order has been submitted you will receive confirmation of receipt of the pre-order through the platform as well as by email. This confirmation will contain your order reference which you will need to collect your pre-order. Please note that this confirmation merely indicates that your pre-order is being processed, and it does not necessarily mean that your vendor has accepted your order. If for some reason the vendor is unable to accept your pre-order we will notify you by email as soon as reasonably practicable. Vendors have the discretion to reject pre-orders at any time. This could be because they are too busy or due to weather conditions.
    6. If the cut-off time has not yet passed, you can cancel the order without penalty. The amount you have paid will be credited to your mmmWALLET immediately.
    7. Your vendor may charge a booking fee to place a pre-order. This will be visible when you place your pre-order. This is a charge made directly by your vendor and is not a charge provided by mmmLUNCH.
  5. Collecting your order
    1. When the collection time arrives, you should bring confirmation of your order to the agreed collection location. This could be the lunch shop or a particular location on a lunch round.
    2. If you do not have your order confirmation with you, the vendor may accept other forms of identification at their discretion.
    3. We may send you notifications to remind you of your collection, but this method should not be relied upon as these notifications are not guaranteed.
  6. Your mmmWALLET balance
    1. You can request the balance of your mmmWALLET is refunded to you at any time. However, if you have recently topped up your mmmWALLET we may need to wait for the funds to be received from our card processing provider before we are able to proceed with the refund to you.
    2. To ensure compliance with anti-money laundering regulations, your mmmWALLET balance will be refunded to the card from which the top-up was originally made.
  7. Your mmmLOYALTY balance
    1. Your vendor may offer a loyalty scheme; this is called mmmLOYALTY. This is fully digital within the platform and doesn’t use a physical loyalty card.
    2. For each 10p you spend with a vendor offering the mmmLOYALTY scheme you will receive 1 mmmLOYALTY point.
    3. mmmLOYALTY points are automatically awarded within 24 hours of collecting your order. If your order is cancelled you will not be awarded any mmmLOYALTY points for that order.
    4. Your accrued mmmLOYALTY points will be listed on the platform.
    5. mmmLOYALTY points can only be redeemed with the vendor who issued you the mmmLOYALTY points. mmmLOYALTY points are not interchangeable with other vendors.
    6. Once you've received a particular number of mmmLOYALTY points set by your vendor you will be able to redeem your mmmLOYALTY points for a discount on a future order. This is done through your shopping basket.
    7. mmmLOYALTY points have no cash value and cannot be transferred.
    8. If a product purchased with mmmLOYALTY points is cancelled, your mmmLOYALTY points spent in purchasing the item will be refunded. You will not receive a refund to your mmmWALLET for the value of the item.
  8. Problems
    1. If you are unhappy with the services offered by your vendor, we recommend you reach out to the vendor using the messaging facility on the platform in the first instance to allow them to rectify the issue.
    2. In the unlikely event that you cannot resolve the issue with the vendor and would like to make a complaint, please email us as [email protected] or in writing to Trask Tech Ltd, Castlemead, Lower Castle Street, Bristol, BS1 3AG.
    3. Following receipt of any complaint we will contact the vendor to try and resolve the issue on your behalf. If we are unable to resolve the issue, we may in our sole discretion elect to issue a refund.
    4. Whilst we do take all complaints very seriously and will do what we reasonably can to help resolve them, we are not responsible to you for the service provided by our vendors.
  9. Licence
    1. You are permitted to browse the platform and print and download one copy of any page(s) for your own personal non-commercial use.
    2. You are not permitted to misuse the platform (including but not limited to, scraping or hacking).
    3. Unless otherwise stated, we are the owner or the licensee of all intellectual property rights on our platform, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
    4. You must not modify the digital or paper copies of any materials that you print off in accordance with paragraph 9.1 and you must not use any pictures, photographs or any other graphics, video or audio sequences separately from any accompanying text.
    5. You must ensure that our status as the author of the material on the platform is always acknowledged.
    6. You are not allowed to use any of the materials on the platform or the platform itself for commercial purposes without obtaining a licence from us to do so.
    7. If your use of our platform is in breach of these Terms, your right to use our platform will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
  10. Liability
    1. Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
    2. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied. We also exclude all liability for any indirect or consequential loss or damage, however it arises.
    3. We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of (or inability to use) our site, or use of or reliance on any content displayed on our site.
    4. Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
    5. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
    6. We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
  11. Disclaimers
    1. Whilst we take reasonable steps to ensure the information on the platform is correct, we cannot make any promises on its accuracy.
    2. All vendors are responsible for their own menus, including but not limited to, pricing, availability and allergen information. We take no responsibility in the content maintained by vendors.
  12. General
    1. We may revise these terms from time to time at our discretion. Whenever we revise these terms, we will keep you informed and give you notice of this by stating that these terms have been amended and the relevant date at the top of this page.
    2. You may contact us at any time by email to [email protected]. You may also contact us in writing at: Trask Tech Ltd, Castlemead, Lower Castle Street, Bristol, BS1 3AG.
    3. We may contact you via post, email or telephone, or by posting notices on the platform.
    4. If any of these terms and conditions are found to be invalid by any Court having competent jurisdiction, the invalidity of that provision will not effect the validity of the remaining provisions of these terms and conditions which shall continue to have full force and effect.
    5. These Terms and Conditions of use shall be construed and interpreted in accordance with English law. The courts of England shall have exclusive jurisdiction in relation to any claim, dispute or other matters arising therefrom.